Despite our best efforts (Irishman, Blocking Back, Spad et al) Arriva is still failing to inform passengers how to reach Fishguard via Clarbeston Road. Here’s the dismal evidence:
SATURDAY SEPTEMBER 6 2014, CLARBESTON ROAD
The 20:30 will shortly leave platform 2 for Fishguard. But the departure is displayed on NEITHER train indicator board – not the one on platform 2, and not even the wrong one on platform 1.
SATURDAY SEPTEMBER 6 2014, WHITLAND
Spad asks the conductor on the 18:04 from Cardiff to Milford if he will make any announcements about changing at Clarbeston for Fishguard? “Oh yes, I always do” he assures us. Sadly there are no announcements until the train finally pulls into Clarbeston Road. There have been none since the train left Cardiff either.
SATURDAY SEPTEMBER 6 2014, CLUNDERWEN
Another passenger from Cardiff, mistakenly gets off the train with his bike, expecting – wrongly – to change for Fishguard. Three hours later he cycles into Fishguard.
This is what Arriva should be doing:
1 When a train is scheduled to depart, a platform display of that service, time and destination is required – in every case.
2 All station platform indicators that show a Milford service that offers a change at Clarbeston Road for Fishguard should say so.
3 On-train indicators that display and announce forthcoming stations also to announce changing at Clarbeston for Fishguard.
4 Conductors to make announcements about changing at Clarbeston Road from Cardiff onwards, not only after Carmarthen, and certainly not only as the train arrives at Clarbeston.
5 All the endless warnings that Clarbeston Road is a request stop to be accompanied with information about changing for Fishguard.
Can you manage that, Arriva Trains Wales (Ten Years of Service / Deg Mlynedd o Wasanaeth)?