Teaching Grandmother to Suck Eggs

Fishguard train not displayed at Clarbeston Road

ghost train

Despite our best efforts (Irishman, Blocking Back, Spad et al) Arriva is still failing to inform passengers how to reach Fishguard via Clarbeston Road. Here’s the dismal evidence:

SATURDAY SEPTEMBER 6 2014, CLARBESTON ROAD

The 20:30 will shortly leave platform 2 for Fishguard. But the departure is displayed on NEITHER train indicator board – not the one on platform 2, and not even the wrong one on platform 1.

SATURDAY SEPTEMBER 6 2014, WHITLAND

Spad asks the conductor on the 18:04 from Cardiff to Milford if he will make any announcements about changing at Clarbeston for Fishguard? “Oh yes, I always do” he assures us. Sadly there are no announcements until the train finally pulls into Clarbeston Road. There have been none since the train left Cardiff either.

SATURDAY SEPTEMBER 6 2014, CLUNDERWEN

Another passenger from Cardiff, mistakenly gets off the train with his bike, expecting – wrongly – to change for Fishguard. Three hours later he cycles into Fishguard.

This is what Arriva should be doing:

1 When a train is scheduled to depart, a platform display of that service, time and destination is required – in every case.

2 All station platform indicators that show a Milford service that offers a change at Clarbeston Road for Fishguard should say so.

3 On-train indicators that display and announce forthcoming stations also to announce changing at Clarbeston for Fishguard.

4 Conductors to make announcements about changing at Clarbeston Road from Cardiff onwards, not only after Carmarthen, and certainly not only as the train arrives at Clarbeston.

5 All the endless warnings that Clarbeston Road is a request stop to be accompanied with information about changing for Fishguard.

Can you manage that, Arriva Trains Wales (Ten Years of Service / Deg Mlynedd o Wasanaeth)?

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