20:05 to Fishguard? What 20:05?

Platform indicator at Clarbeston Road ignoring the train at the platform

Ignore this train

20:03 at Clarbeston Road. The train pulls in to the platform, ready for the 20:05 departure to Fishguard – our last train of the day. And as ever, the platform indicator ignores this train, displaying instead the following 22:10 to Milford Haven.

This happens every time we change at Clarbeston for the last train to Fishguard. It happened to Irishman (see his recent comment), and no doubt it has happened to you too. Now here’s the photographic evidence.

Add this to Arriva’s continuing failure to provide timely information to westbound travllers about changing at Clarbeston for the late Fishguard train, and you wonder how passengers still manage to negotiate the information blackout to make it to Fishguard.

We are not impressed. But then, some people are never satisfied.

8 Comments

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8 Responses to 20:05 to Fishguard? What 20:05?

  1. Blocking Back

    First I’ve heard of the problem, which is somewhat surprising. I’ve advised Arriva Trains control.

  2. Blocking Back

    Upon investigation…

    I’m pleased to report that the platform information board does indeed show the 2005 departure…

    … On the wrong platform… 🙂

    Arriva have been advised.

    • Spad

      Nice one, Blocking Back.
      Credit all round for effective monitoring, feedback, and – we anticipate – action.
      Now wouldn’t it be nice if guards, on-train displays and announcements, and station announcers added “change at Clarbeston Road for Fishguard” as a matter of course.
      Please?

  3. JOHN HUGHES

    22 October: the 20.05 is still completely anonymous all the way to Clarbeston Road; passengers had no idea where they were in the darkness. And the indicator board was still showing the wrong platform

    • Spad

      … and on our westbound train to Fishguard last Saturday, both the train announcements and the LED display announced next station – Whitland as we approached Carmarthen, and on reaching Whitland, announced we had reached Fishguard Harbour, following which there were no more announcements. We told the guard who said he relied on passengers telling him when the information was wrong.
      This is not good enough, Arriva.

  4. JOHN HUGHES

    Tuesday 18 November; now a complete blackout on information. No announcements all the way from Cardiff, other than the train was going to stop at Whitland, Haverfordwest and Milford Haven; then silence after Whitland. And the indicator board at Clarbeston Road is still showing the wrong platform. Twio passengers wanted to cross to the other platform but we persuaded them not to.

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