Before Christmas (on December 16th) we reported that Arriva’s Christmas Poster displaying last trains between Cardiff and West Wales completely ignored Fishguard. (see our report)
We immediately emailed Arriva asking them to explain why, adding: “Please would you also supply the missing information, so that we can advise travellers to and from Fishguard and the Irish ferry.”
Arriva’s answer was “Our usual target response time is ten working days, and we aim to provide you with a full reply within this timescale”. Not much Christmas cheer for travellers there. But today Fishguard Trains is pleased to receive and pass on this message from Arriva, in time for the New Year:
“Thank you for your e-mail in which you bring to my attention that the downloadable poster showing late trains to West Wales on 25th and 31st December does not show trains to Fishguard Harbour. Please accept my apologies for a possible oversight on our behalf on this occasion.
Having now had the opportunity to interrogate the Journey Planning facility on both the Arriva Trains Wales and National Rail Enquiries websites; I see that they both show that on 31st December the 18:04 from Cardiff central arrives at Fishguard Harbour at 20:55 with a change at Clarbeston Road.
Please also accept my apologies as you will receive this response after the 24th December however I trust that you were able to acquire the information you needed for this date from an alternative source.
Once again please accept my apologies for the inaccuracy of our poster and for any inconvenience you may have been caused as a result.”
Fishguard Trains hopes that in 2012 Arriva will enthusiastically promote our new service, rather than ignore it at every opportunity.