Network Rail: count the mistakes

poster advertising new trains to Fishguard on Cardiff commuter train

marketing to the capital

A new poster campaign encourages Cardiff rail commuters to “Escape to the great outdoors – Visit Fishguard and North Pembrokeshire by Train.”

Nice campaign, and great to see it where it matters and when it counts – right now.

poster advertifing "Escape to Fishguard" by train

Escape to Fishguard

We hope the message persuades many commuters upon leaving the train to head across the platform to the nearest timetable information.

Unfortunately, Network Rail have got the times wrong yet again. The times of Fishguard trains on display at Cardiff Central Station have no less than three mistakes – including a whole missing train.

 

 

times of FIshguard trains dispplayed at Cardiff Centrat station

Network Fail

1 The 6.42 is shown as a connecting service. It isn’t. It is a through service from Cardiff to Fishguard.

2 The same train is noted as requiring a change at Whitland. It doesn’t.

3 The 15.14 is simply not listed. Fishguard Trains reported the last time Network Rail’s database lost the 15.14 through train from Cardiff to Fishguard. Now they’ve lost it again.

The worst thing about these errors is that instead of showing Cardiff travellers the best reason to take the train to Fishguard – we now have three direct services from the capital, six days a week – it shows only the boat train as a through service, as if nothing has changed.

Fishguard Trains has no inside knowledge that tells us Network Rail publishes wrong, misleading and incomplete information about our new rail service, at the most important station in Wales. All we do is use Arriva’s own published timetable. Is that beyond the UK’s national rail authority?

Perhaps it’s time for Network Rail to Escape to the great outdoors.

(Alert Fishguard Trains regular John Davies spotted the error about the same time as we did. He comments “Potential revenue for the service will be lost”, and he’s right.)

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